FAQ & Contact Us

How much is shipping?

We ship all study guides via the US Postal Service.
To addresses in the US:
  • 1st Class – $3 (approximately 3 to 5 days)
  • Priority – $7 (approximately 2 to 3 days)

For international service to Canada:

  • International Economy – $4 (approximately 2-3 weeks)
  • International Priority – $12 (approximately 6-10 days)

At this time we do not ship outside the United States and Canada.

When do you ship?

We are open Monday through Friday. Orders will ship out the same day as long as they are received by 3pm EST. Orders received after that time will ship out the next business day.

We do not ship on weekends and we are closed on all Federal holidays.

What is your return policy?

Because of the time sensitive  nature of our study guides, we cannot accept returns for a refund of any of our study guides. All sales are final.

How far in advance should I order my study guide?

That decision is ultimately up to you, but we recommend allowing a couple of weeks for your study guide to arrive and to give yourself time to read through the material and prepare yourself for your test. With study guides that include a full 100 item practice test, bear in mind that our tests have a time limit of between 2 and 2 1/2 hours, so allow yourself the time to make full use of the practice test and to review your answers afterwards.

Please feel free to contact us with the form below if you have any questions.

Mailing Address

IPMA-HR
1617 Duke St
Alexandria, VA 22314

Phone Number

(703) 549-7100

Business Hours

Monday through Friday, 9am to 5pm Eastern time. Our offices are typically closed on all federal holidays.